Department: Development
Reports To: Chief Development Officer
FLSA Status: Full-Time, Non-Exempt
Salary: $57,000 – $59,072/year

Summary: The Director of Fund Development (Director) will oversee the planning, implementation, management, and evaluation of Habitat for Humanity-Spokane’s individual giving program. Directly managing the Fund Development and Marketing/Communications Department under the guidance of the Chief Development Officer to provide structure and processes resulting in a successful donor pipeline that effectively acquires, retains, and cultivates donors at all levels of giving.

The Director thoroughly understands Habitat for Humanity-Spokane’s goals, mission, philosophy, and policies and demonstrates this understanding in daily tasks and interactions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Strategic Leadership: Develop and implement strategies for annual giving, mid-level giving, and major giving programs to expand the donor base and increase engagement and retention.
• Key Performance Indicators (KPIs): Year-over-year increase in giving as well as donor retention and acquisition.
• Team Management: Under the mentorship of the Chief Development Officer, lead the Community Relations Manager, Volunteer & Faith Outreach Manager, and Marketing & Communications Manager, setting clear objectives, providing support, training, and conducting performance evaluations.
• KPI: Team satisfaction and retention rate; achievement of individual and team fundraising goals.
• Grant writing: Provide grant writing support for the Chief Development Officer and Leadership Team for local, state, and federal funders.
• Donor Relationship Development: Directly manage relationships with key top-tier donors and oversee personalized communication and engagement strategies across all levels.
• KPI: Number of donor interactions per month; percentage of donors upgraded to higher giving levels.
• Fundraising and Solicitation: Oversee the solicitation of major, mid-level, and annual gifts, ensuring compelling proposals and effective stewardship plans.
• KPI: Total funds raised against targets; average gift size.
• Budget Oversight: Manage the budget for major, mid-level, and annual giving, aligning spending with strategic goals and forecasting future needs.
• KPI: Return on Investment (ROI) for each giving program.
• Performance Analysis: Utilize Raiser’s Edge (RE) and RENXT to track and report on fundraising activities, analyzing data to optimize strategies and decision-making.
• KPI: Accuracy and timeliness of reports; demonstrable adjustments made from insights gained.
• Collaborative Engagement: Coordinate with other departments and ensure a unified approach to donor engagement to capitalize on cross-promotional opportunities.
• KPI: Number of collaborative initiatives undertaken; feedback from other departments and Leadership Team.
• Donor Experience Improvement: Innovate and implement strategies to enhance donor experience across all giving levels, ensuring that donors feel valued and informed.
• KPI: Donor satisfaction survey results; repeat gift rate.
• Market and Tool Proficiency: Stay informed of fundraising trends and donor preferences and demonstrate proficiency in using RENXT and RE for donor management and engagement.
• KPI: Number of professional development hours; proficiency milestones in RENXT and RE.
• DEI in Fundraising: Lead efforts to diversify the donor base and create inclusive fundraising events and campaigns that resonate with a wide range of audiences.
• KPI: Increased diversity in the donor base; positive feedback on inclusivity from internal/external stakeholders.
• Compliance and Ethics: Ensure all fundraising activities adhere to legal requirements and ethical standards, maintaining the organization’s integrity.
• KPI: Compliance rate; absence of legal or ethical complaints.

Show a commitment to and respect diversity, equity, and inclusion work. Utilize an equity lens when creating communications.

Promotes the mission of Habitat-Spokane.

Attends Habitat-Spokane events.

Perform other relevant duties as assigned.

Other:

Support all Habitat-Spokane events through recruitment efforts, administrative support, and other activities as necessary.

Please note that the Key Performance Indicators (KPIs) provided are suggestions and may be tailored to better align with the specific goals and metrics of the team. 

Required Knowledge, Skills, and Experience

• Minimum 7 years’ experience in individual donor fundraising with at least 4 years of direct donor cultivation, team management, and successful relationship building and solicitation experience.
• Experience with RE and RENXT or other CRM software preferred but not required. Future certification will be required.
• Aptitude for engaging with donors, and to earn and maintain their confidence.
• Demonstrated ability to lead projects with minimal supervision, showcasing strong initiative and self-direction.
• Proven track record of successfully collaborating with cross-functional teams, including marketing, events, and donor relations, to achieve fundraising goals.
• Experience in autonomously managing a portfolio of donors while also contributing to team-oriented strategies and goals.
• Exceptional written communication skills, with experience crafting compelling donor correspondence, grant proposals, and fundraising campaign materials.
• Outstanding verbal communication abilities, including public speaking and one-on-one donor interactions, to effectively articulate the organization’s mission and impact.
• Strong active listening skills, with a proven ability to understand donor motivations and tailor engagement strategies to various audiences.
• Demonstrated experience in managing complex fundraising calendars and coordinating multiple projects with overlapping deadlines.
• Adept at maintaining meticulous donor records and utilizing Raiser’s Edge for effective donor management and analysis.
• Ability to prioritize tasks in a dynamic environment, ensuring short-term and long-term projects are completed efficiently and effectively.
• Proficiency with office technology and information systems (including Word, Excel, Outlook) and robust understanding of donor database software and moves management systems.
• Ability to work occasional evenings and weekends.

Supervisory Responsibilities:                                                 

Oversees the Development staff in accordance with the organization’s policies and applicable laws. Responsibilities include training volunteers: planning, assigning, and directing work; addressing complaints and resolving problems. 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness – Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing – Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Completes work in timely manner; Works quickly.

Safety and Security – Observe safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree in Nonprofit Management, Communications, or Marketing, in a related field or equivalent work experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual must have experience using the following software at a proficient level: Adobe Acrobat, Illustrator, InDesign, PowerPoint, Publisher, Web Design, Outlook, Excel, and Word. Having knowledge of Raisers Edge database is a plus.

Certificates, Licenses, Registrations

Current driver’s license.

Other Qualifications                                                  

Habitat-Spokane is a Christian housing ministry, and all employees serve in a ministerial and service capacity. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

Department: Development
Reports To: Chief Development Officer
FLSA Status: Full-Time, Non-Exempt
Salary: $47,000 – $52,000/year

Summary: The Marketing & Communications Manager (Manager) will lead a team in developing and implementing marketing and communications campaigns to increase contributed income and grow awareness for Habitat for Humanity-Spokane, aligning with the organization’s strategic plan. This position is primarily responsible for comprehensive annual and quarterly communications, public relations and marketing plans, and event management.

The Manager thoroughly understands Habitat for Humanity-Spokane’s goals, mission, philosophy, and policies and demonstrates this understanding in daily tasks and interactions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Lead a Robust Marketing and Communications Strategy and Function

• Lead, develop, and execute Habitat-Spokane’s comprehensive marketing, communications, public relations, and advertising strategy to align with the overall fundraising program supporting the organizational budget initiatives and strategic plan.
• Continue to build upon Habitat’s brand recognition, ensuring clear strategic messaging across all print, web, email, social media, and advertising Increase awareness and understanding of the organization and its mission by stakeholders in Spokane County.
• Oversee efforts to increase Habitat-Spokane’s share of voice and presence in key housing conversations, including proactive media/public relations outreach and elevation of executive leadership.
• Oversee and guide team members to:
  • Collect and translate Habitat-Spokane stories, photos, and videos into compelling assets to inspire and engage external audiences.
  • Design and execute marketing campaigns and annual fundraising events in alignment with a budget that builds awareness and grows Habitat-Spokane’s donor and volunteer pool and target audiences.
  • Develop and actively maintain the department’s essential communication and fundraising tools, including Habitat-Spokane’s website, digital marketing tools, and other software.
  • Ensure that the event elements are aligned with the fundraising strategy.
  • Create donor and volunteer collateral.
  • Support donor and volunteer stewardship events.
• Prepare leadership and staff for high-profile interviews and other external speaking engagements.
• Identify and develop high-value communications opportunities with key donors and other partners, resulting in joint amplification, co-branded initiatives, and fulfillment of grant and sponsorship requirements.
• Under the mentorship of the Chief Development Officer, identify and develop high-value touch opportunities to engage high-capacity donors more deeply.
• Enable Habitat-Spokane to be brand ambassadors, sharing the organization’s work within the unique networks and with the stakeholders with whom Habitat-Spokane staff engage.
• In collaboration with Chief Development Officer, ensure effective internal communication of key messaging, initiatives, and updates to staff.
• Stays up to date on messaging guidelines and initiatives from Habitat for Humanity International messaging and stays up to date on non-profit marketing and communications best practices, using learning to operate with initiative and innovation.

Analyze and Adapt

• Develop, manage, and report on objectives and key results indicators and analytics to track the effectiveness of marketing, communications, and campaigns to continuously improve and ensure the achievement of Development financial goals.
• Direct and analyze donor and volunteer engagement and use findings and insights to inform and strengthen initiatives.

Inspire and Manage a Team

• Motivate, organize, and manage the Marketing & Communications staff to promote professional development while maintaining a team focus on organizational priorities.
• Sustain alignment and consensus within the team around organizational and Development department goals.
• Demonstrate leadership in cross-functional collaboration across the organization.
• Set individual contributor goals in alignment with Development department goals and conduct performance reviews for direct reports.
• Oversee advertising budget adherence.
• Oversee management of external vendors and be accountable for the effective fulfillment of contractual obligations.

Show a commitment to and respect diversity, equity, and inclusion work. Utilize an equity lens when creating communications.

Promotes the mission of Habitat-Spokane.

Attends Habitat-Spokane events.

Perform other relevant duties as assigned.

Supervisory Responsibilities

Oversees the Marketing & Communications Team under the guidance of the Chief Development Officer in accordance with the organization’s policies and applicable laws.

Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem-Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness – Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing – Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• A minimum of 6 years of progressively responsible and relevant experience in marketing/communications, digital/print campaigns, media relations, fundraising, public relations, or another related
• Bachelor’s degree in a relevant field or equivalent work experience.
• At least four years of experience successfully leading and managing a team.
• Nonprofit experience in fundraising and development a plus.
• Display proven expertise working on marketing and promotions campaigns and experience producing multiple types of communication products and media.
• Have exceptional written and verbal communication skills and am a proven marketer with creative skills.
• Experience working with various social media platforms and web design/development preferred.
• Strong knowledge and understanding of current trends in digital media/social media.
• Show an ability to convey complex, technical content in clear, concise, and compelling language.
• Experience collaborating with key internal and external stakeholder groups, including executive leadership.
• Strong writing, editing, layout, design, and professional publishing skills preferred.
• Have advanced computer proficiencies in MS Office, Adobe Creative Suite, and other software, including Blackbaud Raisers Edge or CRM platform.
• Highly organized and able to handle multiple projects while maintaining focus and flexibility in the face of change and ambiguity.
• Ability to think creatively, take the initiative, and work independently while also collaboratively across the organization.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills

To perform this job successfully, an individual must be proficient in Word, Excel, PowerPoint, and WordPress or similar content management systems, as well as Adobe Creative Suite, specifically, Photoshop, Illustrator, and InDesign. Experience with Canva.com for social media marketing is recommended. SEO and online analytical tools such as Yoast, Google Analytics & WordPress Jetpack are also recommended. Knowledge of the Raisers Edge database is a plus.

Certificates, Licenses, Registrations

Current driver’s license

Other Qualifications

Habitat-Spokane is a Christian housing ministry, and all employees serve in a ministerial and service capacity.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

Department: Accounting
Reports To: Senior Staff Accountant
FLSA Status: Full-Time, Non-Exempt
Salary: $41,600 – $45,760/year

Summary: Assists Senior Staff Accountant in providing for the day-to-day financial and record-keeping operations for Habitat-Spokane.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Account Reconciliations 

• Oversees various account reconciliations daily, weekly, monthly, and quarterly.

• Research transaction history to resolve any unreconciled

Accounts Receivable (A/R) 

• Process statements for AR to send to homeowners that make direct payments to Habitat-Spokane on Homeowner Association (HOA) expenses, Closing Cost Savings, and Utility Bills for Boone & Madelia.

• Manages and reconciles all HOA accounts and collaborates with Homeowner Services Department to set up all new Closing Cost Savings transactions.

• Collects accounts by sending statement reminders and communicating with clients via phone, email, fax, or mail.

• Process reports from mortgage companies and record mortgage payments in QuickBooks or other software – completed as a month closing entry when entering information that Affiliate Mortgage Services drops in Dropbox.

• Submits and maintains all Umpqua mortgage loans.

• Reconciles the accounts receivable ledger to subsidiary accounts to ensure that all payments are accounted for and properly posted.

• Resolves outstanding AR by examining client loan agreements, payment history and contacting clients.

• Verifies validity of account discrepancies by obtaining and investigating transactions.
• Maintains client account for current contact information.

Payroll Processing

• Processes bi-monthly payroll through 3^rd party vendor.

• Checks account balances after processing payroll and corrects errors.

• Create all payroll reports as needed to reconcile benefits payable.

• Create reports and invoices ASO for their payroll.

General Accounting Duties 

• Makes journal and ledger entries in QuickBooks and Excel as directed.

• Assists Senior Staff Accountant in A/P & A/R best practices and reconciling GL accounts.

• Produces monthly, quarterly, annual, and special reports as directed.

• Enters budget data into Accounting Software.

• Oversees inventory by entering all in-kind and purchased materials and reconciling inventory on at least a quarterly basis with Homebuilding Department.

• Uploads InfoTouch Sales into Accounting Software.

• Process B&O tax for the Habitat-Spokane Store.

• Reconcile all outstanding loans and Lines of Credit (LOC).

• Answers Basecamp questions each morning and every evening about daily tasks.

• Participates in weekly accounting staff meetings.

• Ensures confidentiality and policy following in all aspects of Habitat accounting and homeowner issues.

• Preserves financial historical records by filing accounting documents. 

Accounts Payable (A/P) 

• Processes A/P on time and verifies statement balances received from vendors.

• Review weekly check run report and submit to senior staff accountant for approval.

• Communicates with vendors and makes updates.

• Maintains financial security by following internal accounting controls.

• Attends all Habitat-Spokane events such as meetings, trainings, social events, and home dedications.

• Promotes the mission of Habitat for Humanity-Spokane.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’           views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to team to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality of work and processes; Demonstrates accuracy and thoroughness.

Business Acumen – Understands business implications of decisions; Aligns work with strategic goals. Cost Consciousness – Works within approved budget; Develops and implements cost-saving measures; Conserves organizational resources.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other staff members and their tasks; Develops realistic action plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach financial, departmental, and HFH-Spokane goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree in accounting from a four-year college or university; and two years of work-related experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have an intermediate knowledge of QuickBooks, Raisers Edge, Outlook, Excel, and Word.

Other Qualifications

Habitat for Humanity-Spokane is a Christian housing ministry, and all employees serve in a ministerial and service capacity.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms and talk or hear. The employee is frequently required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

Department: The Habitat Store
Reports To: Floor Manager
FLSA Status: Full-Time, Non-Exempt
Salary: $45,760K to $47,840K

Summary

This forward-facing position is responsible for initiating and growing lasting partnerships with area businesses. The Donations Procurement Manager will proactively maintain and develop business relationships and networking opportunities to acquire gifts-in-kind donations for the Habitat-Spokane Store. This position will assist the Floor Manager in processes and tasks related to the Point of Sale (POS) system, purchased material (PM), and procurement. They will demonstrate public relations skills and excellent communication skills. In this role, personal and moral integrity are a must. The work schedule is Monday through Friday, and may occasionally work on weekends for special events.

Education and/or Experience

Associate degree from an accredited college, plus two years of procurement experience, networking experience, or lead development. A proven track record of positive sales performance is preferred. Bachelor of Arts degree preferred. A combination of education and experience, or four years of work experience, is acceptable.

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Please see the full job description for details and info on qualifications. Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

 

Department: Administration
Reports To: Human Resources & Administrative Director
FLSA Status: Full-Time, Non-Exempt
Salary: $39K – $43K DOE

Summary

 The Administration Assistant provides daily administrative tasks for the Human Resources and Administration departments, including filing, updating records in databases and spreadsheets, hiring process, and keeping both department files current. The Administration Associate will work collaboratively with the team, demonstrate professionalism, and handle confidential information discreetly in all interactions. 

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Supervisory Responsibilities 

May assist with supervising Career Path program participants and carries out supervisory responsibilities following the organization’s policies and applicable laws. Responsibilities include training, planning, assigning, and directing work, addressing complaints, and resolving problems.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

Associate degree (A. A.) or equivalent from a two-year college or technical school; or 1 year to three years of related experience and/or training; or equivalent combination of education and experience. HR and benefits administration experience is preferred. 

Please see the full job description for more details and info on qualifications. Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

Department: Homeowner Services
Reports To: Chief Program Officer
FLSA Status: Full-time, Non-Exempt
Salary: $35,360 to $39,520

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Summary:

The Homeowner Engagement Specialist supports the Habitat for Humanity-Spokane mission by being the primary case manager for future homeowners in the Habitat Program. Case management is performed by monthly check-in meetings, education, and support with program participants. 

Education and/or Experience:

Bachelor’s Degree specializing in social services or a related field and/or three years of demonstrated experience and understanding of case management, cross cultural experience preferred. 

Please see the full job description for details and info on qualifications. Join our growing team to make an impact for homeowners in the community! 

Please send your employee application, resume, and cover letter explaining your experience and why you want the opportunity to work at Habitat for Humanity-Spokane.

Department: Operations, Construction & Habitat Store
Reports To: Operations Manager
FLSA Status: Non-Exempt, Hourly
Salary: $19 – $22/hr

Summary

 The Operations Maintenance Technician will be responsible for operations, construction and store maintenance and repair duties. Responsibilities will include maintaining green spaces, identifying the need for repairs, responding to homeowner’s maintenance requests, and servicing company equipment. 

To be effective in this role, the Operations Maintenance Technician will be extremely organized, possess great communication skills, detail orientated with an aptitude for problem solving. Additionally, the Operations Maintenance Technician will possess outstanding problem-solving abilities and will apply technical maintenance knowledge to trouble-shoot and diagnose basic to intermediate maintenance tasks and repairs. This is a high-energy position. 

Supervisory Responsibilities 

Coordination of subcontractors, tools, and equipment necessary to construct the assigned Habitat for Humanity-Spokane home. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work, addressing complaints, and resolving problems. 

Education and/or Experience 

High School diploma or equivalent. Minimum of 2 years working experience in a similar role. Hands-on experience in the following areas: plumbing, electrical systems, hardware tools, and power equipment. 

Certificates, Licenses, Registrations: Current driver’s license. 

This full-time position offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Please see the full job description for more details and info on qualifications. Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

Department: The Habitat Store
Reports To: Warehouse Manager
FLSA Status: Full-Time, Non-Exempt
Salary: $16.50/hr

Summary

We are in search of a Store Ambassador to be part of our dynamic team dedicated to eliminating poverty housing in Spokane County. This position will involve picking up donations from various individual and corporate donors in our Habitat Truck, receiving donations at our dock, warehouse duties including stocking shelves, customer service, and cashier. Public relations, communicative skills, and a good driving record, as well as high personal and moral integrity, are a must.  Must meet physical requirements in the job description.

This is a full-time position that offers excellent benefits, vacation days, paid holidays (available immediately), and more!

Please see the full job description for details and info on qualifications. Join our growing team to make an impact for homeowners in the community!  Please include a resume, cover letter, and employment application when applying for this position.

 

Job Title: Communications Intern
Department: Marketing & Communications
Reports To: MarCom Director

NOTE: Qualified applicants must be currently enrolled in a college degree program to be considered eligible for an internship position.

Start Date: Position open until filled, requires a 6-9 month commitment.
Hours: 10-15 hours/week – flexible based on your school schedule (part-time remote options available)
Compensation: This is currently an unpaid/volunteer internship

Summary

We are looking for a writer to help the Marketing & Communications Director create clear and concise copy for ads, publications, press releases, marketing emails, op-eds, and the Habitat for Humanity-Spokane website. Your words will inform and engage donors, volunteers, sponsors, and the public.

Our ideal candidate is a team-spirited and skilled writer with an eye for detail. If you can quickly grasp project requirements, take on a well-established brand’s tone, and offer valuable insight, we’d like to meet you.

Internships at Habitat for Humanity-Spokane introduce applicants to careers in the non-profit community in a variety of functions supporting Habitat’s mission. These opportunities provide experience working with meaningful, relevant projects while developing important professional skills.

Please see the full job description for details and info on qualifications. Join our growing team to make an impact for homeowners in the community! 

Please send your resume, up to three writing samples so we can get an idea of your best work, and a cover letter explaining your experience and why you want the opportunity to work at Habitat for Humanity-Spokane.

 

Summary

These members will help increase the capacity of the number of families we are able to serve in the Spokane Community and the number of volunteers we are able to lead on the job site. The more individual service they will provide to our volunteers will help in a greater volunteer experience and retention. AmeriCorps members also increase the awareness to our volunteers of the impact their volunteering has on our families and in our community. AmeriCorps members help us achieve our mission of bringing people together to build homes, communities, and hope.

APPLY!To apply for Americorps positions, please click here.

Summary

This member will help increase the capacity of the number of families we are able to serve in the Spokane Community, the number of volunteers we are able to recruit and retain at our Habitat Store, and the number of volunteers we are able to recruit and retain on the job site. They will provide a more personal experience to our individual volunteers and groups that will provide our volunteers with a rewarding experience and aid in their retention. AmeriCorps members also increase the awareness to our volunteers of the impact of their volunteering has on our families and in our community. AmeriCorps members help us achieve our mission of providing decent affordable homes to all people in need.

APPLY!To apply for Americorps positions, please click here.

Summary

This member will help increase the of the number of families to complete the Habitat-Spokane program by educating our future homeowners on all the different requirements it takes to become a successful homeowner. They will be working one on one with future homeowners that have incomes between 25 to 80% of the AMI for Spokane County. AmeriCorps members also increase the awareness in our community of how our program impacts the lives of all families in our community by letting people know Habitat-Spokane’s mission of bringing people to together to build homes, community and hope.

APPLY!To apply for Americorps positions, please click here.